What Our Customers Say


Comments taken from Delivery Quality Surveys sent to each customer after delivery of their merchandise.

 12/12/2016   Your staff represented the great values of your store, which we have come to appreciate over the many, many years that we have dealt with Smith Village. J. S. York, PA

12/02/2016   Thanks so much for the awesome customer service from the time we walked into your showroom to the delivery/set-up of our new king bed. We love it! P. B. York, PA


12/26/2016   As always, when you buy anything at Smith Village - the quality can't be beat. Everyone that works on the floors & people that deliver the furniture are always knowledgeable & most of all so friendly and trustworthy. "Smith's" has been a part of my life since I was a child (now in my 60s) with my parents. Thank you for not changing - always the best furniture that really lasts! I have such fond memories of the sales lady Betty. Please be around - I want my children to buy furniture at "Smith's." Nancy M, New Freedom, PA

2/27/2016   Have purchased furniture before and it always is a nice experience. When we next need furniture, we will be back. Thanks. Great job as always. Thomas C, Dallastown, PA


2/26/2016   Thanks to all of you at Smith Village for a job well done. I will be sure to let all of my family and friends know that this is the place to shop for all their home goods. Thank you again. George B, Middletown, PA


2/18/2016   I am a first time customer at Smith Village. I thought all staff were friendly and knowledgeable, both at the main store and at the outlet store. It was a rewarding experience and there was no pressure to purchase. I will certainly be back. Eleanor C, Red Lion, PA


12/12/2015   Very reasonably priced - good quality - big selection to choose from. Friendly sales and delivery people. Penny B, Hanover, PA

12/11/2015   Debbie (sales) was very pleasant and helpful! The store is beautiful and the service was truly five star! Thanks! Janet S, York, PA


12/09/2015   Jim (sales) was very helpful with me picking my furniture and the colors. Delivery people (Brian & Scott) were very polite. The whole Smith experience was awesome. J.H, York, PA

2/05/2016   Every staff member that I interacted with was very kind, helpful and patient! Thank you - I love my new couch. I will never go anywhere else! Wendy W, Manchester, PA


11/07/2015   Because of the quality of your employees and the quality of your merchandise, I keep coming back again and again. I love you all! 

11/06/2015   This was the first time purchasing from Smith Village, and it was such a good experience that we will be making future purchases from you. Our first encounter was with Jim H. (sales) He was so patient with us. He provided great customer service. I will definitely seek out his assistance next time in the store. He asked questions about our likes and dislikes to get a feel for our style, and then guided us through the store. I also appreciated his ability to assist, but also give us space to talk about items. He was so pleasant! Even when we changed our mind after he wrote up a sales slip, he was so happy to change it for us. He really wanted us to be satisfied! The delivery went well also, no complaints. I appreciated the guys asking if I was happy with the furniture & was it as I expected. They were willing to make everything right. My new furniture store is Smith Village!


10/14/2015  Office Staff (Shellie) Very nice. Kenny & Brian (delivery) - Very nice gentlemen. I like the idea of a nice and big inventory to select from. Very friendly people. I am coming back sometime to purchase more items. Thanks again! Diane L, York, PA

09/24/2015   Jack and Sean delivered once before to us. I can't say enough about them. They could not have been any nicer. I believe 100% that they are an asset to your company team and should be recognized. Employees like these guys are hard to find these days!! Cyndee (sales) helped my daughter with a desk a few months ago. And she was very nice. When I decided to purchase a bed, there was no question in my mind. I wanted to purchase it at Smith's with Cyndee's help. She is honest and very personable Dealing with her was like having a friend help me!! My daughter and son-in-law, as well as myself, will be Smith Village buyers from here on out. As far as service, friendliness, and true caring about your customers - Smith's cannot be beat. Thank you very much. I would greatly appreciate if you could pass my comments on to these three outstanding employees that work for you! Donna W, Stewartstown, PA 

09/05/2015   Everyone at Smith Village is great! Love shopping at your store. Selection & prices are great as is staff. Cynthia L, York, PA


07/24/2015   Prompt & courteous fellows (Brian & Kenny, delivery) - got to the task & were finished in a short period of time. Sales rep (Jim) took time to assist me in finding a piece of furniture that worked for my needs. Smith's employees give the store "staying power" in the furniture business! Deb B, York, PA

07/01/2015   Everyone I worked with was great! Very friendly!!! David (sales) made sure he helped me find the perfect rec room set for my husband!!!! Deb S, Dover, PA

06/12/2015   Your entire staff was exceptional from start to finish.  When we first walked in Alesha (sales) was friendly and informative and we never felt pressured to make a purchase. When the delivery team (Brian & Kenny) arrived they were friendly, hardworking, and left without any issues! We will definitely return.  Briana & Kenneth G, Marysville, PA

 06/17/2015   My mom has been a customer for years. When I bought my first house, I knew exactly where to go!!!  Bryan D, Hanover, PA

5/27/2015   (I was especially impressed with the) office staff: the lady who keeps us informed re pick-up, delivery, etc.  Smith Village does business the old fashioned way - honesty, sincerity, customer first, & and completely on top of matters from beginning to end.  Leaves no doubts in our minds you deserve our business.  D. M, York, PA

4/22/2015   We were very impressed by our salesperson Cyndee.  The delivery people were exceptional.  They were prompt, efficient and friendly.  We would shop there again.  D. S, York, PA

04/22/2015  I now have received all my furniture I purchased and am very pleased with it. A friend visited me and just raved about my sectional sofa. Everyone at Smith's was very good to me: Jim Schurr, (sales) the office and delivery guys. (Jack & Sean) Thinking about coming down to look for a coffee table. Thank you.  Yvonne P, York, PA

03/20/2015   We are very pleased with the sales staff, the delivery team & the merchandise.  If we need anything we always come to Smith Village again, again, and again. Terry A, York, PA

03/18/2015   She (Cyndee, sales) was very helpful and not pushy.  She took her time with us and understood what we were looking for.  J. G, Dover, PA

03/18/2015   All staff very friendly but not pushy.  Delivery team very eager and willing to move old furniture exactly where I requested.  I have already mentioned to friends what a great place this is to deal with.  Susan B, York, PA

03/09/2015   We had a wonderful experience with Smith Village!  From our salesman (Jim) to the delivery crew (Brian & Jack)!  Thank you!  D. Y, York, PA

02/11/2015   Cyndee was very accommodating, making my purchase of a bed a very neat experience.  N. L, York, PA

02/06/2015   The entire shopping experience, from selecting our bed and mattress to the payment options and finally delivery were handled efficiently, with attention to details and our complete satisfaction!  Samantha B, York, PA

02/04/2015   Excellent service from both sales and delivery.  Told all my friends I won’t waste my time shopping anywhere else.  Love my new furniture.  Barbara A, York, PA 

01/31/2015   Last year we purchased a love seat & TV cabinet from you and were very pleased.  So when we needed a sofa, we went right back to Smith Village.  Jim, our salesperson, was great.  Just the right mix of helpfulness without hovering.  Brian and Jack (delivery) were great, and took the time to show me how to assemble and dis-assemble the La-Z-Boy if I ever needed to.  We’ll definitely be back.  Thank you for caring enough to ask us about our experience.  Donald S, Parkton, MD

01/30/2015   We’ve had several transactions with your company over the last few months and are completely satisfied – thank you for the great service!  Mari-Lyn G, York, PA

01/24/2015   The guys were great.  They had to troubleshoot challenges regarding our driveway and carry the sofa quite far.  They were courteous and patient.  The quality of service from showroom to delivery sets Smith Village apart!  Susanne K, York, PA

01/22/2015   Jim (sales) was very helpful and knowledgeable.  We never felt rushed.  The delivery guys (Jack & Sean) were courteous.  In and out in no time, but took the time to load the old mattress on my husband’s truck.  We were grateful.  Our first shopping experience with Smith Village was when we bought our wedding bands, and that was 53 years ago.  Shirley J, Felton, PA

01/21/2015   Everyone was very professional and easy to work with.  J. R, York, PA

01/13/2015   The entire experience, from walking in your door til the truck left my driveway reinstilled my faith in buy local/hometown.  Patient and knowledgeable sales, and efficient and good humored delivery.  See you soon.  D. & W. K, Brogue, PA

01/10/2015   Very pleased with entire experience.  We stopped “just to look.”  Found a beautiful bedroom suite at an exceptional price, sales associate (Maryellen) very nice, appreciated the personal thank you note & delivery service right on time with efficiency & courtesy.  Mrs. Thomas C, York, PA

01/07/2015   Jimmy (
sales) was very helpful & patient, and thankful/appreciative for our return business.  We were very surprised and impressed by the selection of furniture and the quantity in the showroom – but we weren’t previously aware of what the store had.  We went to other furniture stores for purchases prior to knowing about Smith Village.  Our realtor recommended the store.  N & J D, York, PA

12/24/2014   Will buy from Smith Village in the future.  Everyone from the sales to delivery was outstanding and friendly.  Thank you!  B.C, York, PA

12/06/2014   All of Smith Village staff has been extremely helpful with furnishing our first home.  Everyone we have dealt with has been pleasant and thoughtful.  Thank you! Amanda E, Red Lion, PA

12/05/2014   Jim (sales) was extremely helpful and allowed me plenty of time to make my furniture selections, and offered suggestions for fabric choices for the recliner that perfectly complemented the color of my couch.  I couldn’t be more pleased with the service, furniture and delivery (very prompt and professional.)  I will definitely recommend Smith Village to others!  V. R, York, PA

11/14/2014   I have to say that of all furniture purchases we ever made, the experience my wife and I had at Smith Village was AMAZING. All future purchases will start at Smith Village.  Great job to all and happy holidays.  Timothy & Nicole F, York, PA

11/08/2014   The delivery team of Jack & Ken was very nice and pleasant.  They put my sofa right where it was to go.  I would recommend Smith Village to anyone.  What you say you’re going to do, you do.  We have bought many items from Smith Village and are very satisfied with your service and the staff.  Patricia & Bradley S, Brogue, PA

11/07/2014   We have always had a great time and a wonderful experience while shopping at Smith Village.  From top to bottom everyone is greatly appreciated.  Truly a class business.  Thanks!  Terry & Linda F, York, PA

10/24/2014   The entire experience was awesome!  Would buy from you again!  Mary G, York, PA

10/18/2014   I thought the people I dealt with - from salesperson, to clerk, to delivery guys – were all top notch.  Robert A, York, PA

10/10/2014   It’s always a pleasure to come to Smith Village for furniture and bedding.  Appreciate the quality, prices, and courteous service from the entire staff.  Steve M, York, PA

10/08/2014   This was by far my best furniture purchase ever!  I knew what I wanted to see upon entering Smith Village and was shown it immediately – then I was allowed to browse at my convenience without being tailed.  The delivery team was courteous and professional.  I will definitely shop at Smith Village again soon.  Tammy W, Stewartstown, PA

10/04/2014   This delivery was by far the best delivery I have ever had.  The delivery arrived on time, the delivery team (Ken & Steve) was friendly and respectful, all items were delivered, and there were no issues with the merchandise.  I cannot express enough how pleased I was with the delivery.  On that alone, I will most definitely be a repeat customer of Smith Village.  Thank you.  John & Meghan S, Wrightsville, PA

09/27/2014   I am very pleased with my new Serta mattress and the Easy Rest pillows.  Now my night time rest is a real dream and I wake up ready to make the most of my day.  The delivery team worked well together and they were pleasant.  I saw their names on a form, as they didn’t announce them: Jack & Kenny.  Real nice men.  Have a real nice day as you made for real nice nights for me.  J.B, Red Lion, PA

09/04/2014   Jack & Sean did an excellent job delivering and assembling our beautiful roll top desk.  The entire experience was satisfactory – as have all our experiences been with Smith Village.  That’s why we keep coming back! Barbara B, Dallastown, PA

09/04/2014   When I needed to shop for a mattress, Smith Village was the place I started my search because of your great people & customer service.  It’s a business you can have a relationship with.  M. M, Seven Valleys, PA

08/27/2014   Very good service.  We will be back!  Michael & Carol Y, Mount Wolf, PA

08/12/2014   Marsh Koch and Jennifer Sprigle were very helpful with material selection and the furniture looks great!  Everyone was great & I will definitely shop there again.  J. & S. R, New Freedom, PA

08/12/2014   I can honestly say I had a great experience from beginning to end.  All the staff were very friendly, delivery team (Jack & Sean) also.  Great furniture!!  Vivian P, Whitehall MD

08/08/2014   Jim was terrific to work with, and I would do so again.  I actually worked with a very petite girl at the Furniture Outlet who was likewise terrific.  MaryEllen was there the day I ordered the piece I chose with the other girl.  She was also pleasant and efficient.  I keep coming back to Smith Village because everyone makes it an inviting place to come and shop, and they know what is available.  Thanks.  Also – delivery team (Brian & Sean) was good too.  Colleen M, York, PA

08/07/2014   As always, we were provided with staff who are friendly and knowledgeable; and our purchase and delivery was flawless and professional.  W. & G. B, Stewartstown, PA

08/07/2014   A pleasant experience all around.  Thank You.  B. R, New Freedom, PA

08/06/2014   We were especially happy with your staff & also the delivery team, (Brian & Steve) they were great.  L. S, Spring Grove, PA

08/05/2014   Doing business with Smith Village is always a pleasure.  Roger W, Stewartstown, PA

12/12/2016   Your staff represented the great values of your store, which we have come to appreciate over the many, many years that we have dealt with Smith Village. J. S. York, PA

Smith Village Home Furnishings features a large selection of quality living room, bedroom, dining room, home office, and entertainment furniture as well as mattresses, home decor and accessories. Smith Village Home Furnishings has a store location in Jacobus, PA. Smith Village Home Furnishings serves the surrounding areas of Jacobus, PA. If you're looking for the perfect furniture to suit your needs as well as your lifestyle, stop by Smith Village Home Furnishings in Jacobus, PA today!